Refund Policy.
**Effective Date:** [November 1st, 2025]
At **Romance Novels Store** (marieromance.world), we strive to provide high-quality romance novels and an exceptional reading experience. We understand that sometimes things don't go as planned, so we've outlined our refund policy below to ensure fairness and transparency. This policy applies to all purchases made through our website.
## 1. Eligibility for Refunds
- **Digital Books (e.g., eBooks and Audiobooks):** Refunds are available within 7 days of purchase if you have not downloaded or accessed the full content. Once downloaded or accessed, digital products are non-refundable due to their intangible nature.
- **Physical Books:** Refunds are available within 30 days of receipt for damaged, defective, or incorrect items. You must provide proof, such as photos of the damage.
- **Subscriptions or Bundles:** Refunds for recurring subscriptions are prorated based on unused portions. One-time bundles follow the same rules as individual items.
- **Other Products/Services:** Custom orders or special promotions may have specific terms; check the product description at purchase.
Refunds are granted at our discretion for valid reasons, such as technical issues preventing access or errors on our end. We do not offer refunds for change of mind, dissatisfaction with content, or duplicate purchases.
## 2. Refund Process
- **Initiate a Request:** Contact our support team via email or the contact form on our website with your order number, reason for the refund, and any supporting evidence (e.g., screenshots or photos).
- **Review Period:** We will review your request within 5-7 business days and notify you of the decision.
- **Approval and Processing:** If approved, refunds will be processed to your original payment method within 10-14 business days. Processing times may vary by payment provider.
- **Partial Refunds:** In cases of partial eligibility (e.g., prorated subscriptions), we'll calculate and issue the appropriate amount.
## 3. Exceptions and Limitations
- **Non-Refundable Items:** Digital downloads, accessed content, or items purchased during sales/promotions are generally non-refundable unless defective.
- **Third-Party Payments:** Refunds for purchases made through third-party platforms (e.g., app stores) are subject to their policies.
- **Taxes and Fees:** Refunds exclude any taxes or shipping fees already incurred.
- **Abuse of Policy:** Repeated refund requests or attempts to exploit this policy may result in account suspension.
## 4. Exchanges and Returns
- For physical books, we offer exchanges for the same title if available. Shipping costs for returns are your responsibility unless the item was defective due to our error.
- Digital items cannot be exchanged; refunds apply as above.
## 5. Contact Us
If you believe you qualify for a refund or have questions about this policy, please reach out to our friendly support team. We're here to help make your romance reading journey delightful!
- Email: [love@marieromance.world]
- Website: romancenovels.store/contact
Thank you for choosing Romance Novels Store. We appreciate your understanding and look forward to serving you! 💕
*Note: This policy may be updated periodically. Please check our website for the latest version.*